PRIVACY POLICY & COOKIES

Privacy Policy

Welcome to Send a Note ("we", "our", "us"). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our services.

Send a Note is based in Stockholm, Sweden. We sell postcards and related products to customers worldwide through our website.

If you have any questions about our privacy policy, feel free to contact us at hello.sendanote@gmail.com.

What data do we collect?

We may collect and process the following personal data:
– Contact Information: name, email address (for newsletters and account creation)
– Account Information: username, password, and other login details
– Shipping Details: physical address, country, and contact number (for order fulfillment)
– Communication Preferences: if you opt in to receive newsletters or marketing
We do not collect or store payment details directly. All payments are handled securely through our payment processor.

What do we use your personal data for?

– Process and deliver your orders
– Manage your account
– Send you newsletters or promotional offers (if you opt in)
– Provide customer support
– Improve our website and services

GDPR

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
– Contractual necessity: to fulfill orders and provide requested services
– Consent: for sending marketing communications
– Legitimate interest: to improve our services and maintain website security

Do we share your data?

We do not sell, trade, or rent your personal data to third parties. We may share data with trusted service providers only when necessary (e.g., shipping carriers) and in accordance with GDPR. Data is stored and processed within the European Union whenever possible.

As we ship internationally, your personal information may be shared with logistics partners or customs agencies as required to fulfil international orders. We use appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or disclosure.

Do we store your data?

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
– Account information: kept until you delete your account
– Newsletter data: kept until you unsubscribe
– Order data: retained for tax and legal obligations (typically 7 years in Sweden)

What are your rights?

Under GDPR, you have the right to:
– Access your data
– Correct inaccurate or incomplete data
– Request deletion of your data
– Object to processing
– Withdraw consent at any time
– Lodge a complaint with a data protection authority
To exercise any of these rights, please contact us at hello.sendanote@gmail.com

Cookies

We use only essential cookies and functional cookies, which help with basic site functionality such as:
– Remembering login information
– Keeping items in your shopping cart
– Saving language or region preferences
We do not use cookies for advertising, analytics, or third-party tracking.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling essential cookies may affect the functionality of our website. Since we only use cookies that are necessary for the site to function properly, we do not require explicit consent for these cookies. However, we still want to be transparent about how and why we use them.

If you have any questions about our use of cookies, feel free to contact us at: hello.sendanote@gmail.com